Terms of service

  1. Introduction

1.1. The sale of "Mami Louise S.r.l." brand products concluded remotely through this site (hereinafter referred to as the "Website") is governed by the following general conditions of sale (hereinafter referred to as "General Conditions of Sale"). The products offered on the Site are sold by Mami Louise S.r.l. (hereinafter referred to as "Mami Louise"). Mami Louise S.r.l. is a company incorporated under Italian law, with registered office in Via Pompeo Mariani 4 - 20128 Milan (MI) - Italy, VAT number, tax code and registration number in the Milan Company Register 08239780961, REA n. MI-2011838, Chamber of Commerce of Milan Monza Brianza Lodi, fully paid-up capital € 10,000.00, sole director Bagnuoli Fabiana and certified mailing address mamilouise@pec.it mamilouise@pec.it . The use of the distance selling service governed by these General Conditions of Sale is reserved exclusively for consumers (hereinafter referred to as "Customer" or, in the plural, "Customers") understood as natural persons acting for purposes not related to their own commercial, entrepreneurial, artisanal or professional activity carried out, over the age of 18 (or, if minors, authorized by their legal representative). The resale or transfer for any commercial or professional purpose of the products purchased on the Website is expressly prohibited..

1.3. 1.3 The products offered for sale on the Website can only be purchased if delivered to the following countries: Italy, Austria, Portugal, Holland, United Kingdom (excluding the Channel Islands), Ireland, Norway, Sweden, Denmark, Finland (excluding the Aland Islands) ), France (excluding overseas territories), Belgium, Luxembourg, Switzerland, Monaco, Germany (excluding the island of Helgoland and the territory of Busingen), Spain (excluding Ceuta, Melilla, and the Canary Islands) , Greece (excluding Mount Athos), United States of America (excluding Hawaii). 1.4. The languages used for the conclusion of the sales contract through this Website are: Italian and English

1.5. These General Conditions of Sale are published on the Website in order to allow the knowledge as well as storage and reproduction by the Customer in accordance with current legislation.

1.6. The purchase of products is governed exclusively by the General Conditions of Sale published on the Website and in force at the time of purchase. Mami Louise S.r.l. reserves the right to make changes and / or additions to these General Conditions of Sale at any time. Any changes and / or additions will be effective only in relation to purchases made after the date of publication of the new version of the General Conditions of Sale. The replacement of these General Conditions of Sale with a new version implies the automatic inapplicability, ineffectiveness and non-enforceability against Mami Louise S.r.l. of the same in relation to purchases made after their elimination from the Website and this even in the event that said General Conditions of Sale are still available and / or accessible to the public through other websites, other than the one indicated above.

  1. Disponibilità dei prodotti

2.1. The Customer acknowledges that the products offered by Mami Louise S.r.l. on the Website (hereinafter referred to as the "Products") may be subject to variable availability and is therefore aware that Mami Louise S.r.l. will have to check its actual availability at the time of purchase.

2.2. Problems may occasionally occur in relation to the availability of certain Products. In such circumstances, Mami Louise S.r.l. will inform the Customer promptly (and in any case within the terms specified below) by e-mail of the cancellation of their order. In the case of only partial unavailability, the Customer will be asked if he prefers to receive the available Products or to proceed with the total cancellation of the order.

2.3. Mami Louise S.r.l. reserves the right to change the Products offered for sale on the Website at any time, without prior notice.

  1. Purchase procedure

3.1. Each Product offered for sale on the Website can be viewed via a special link that allows you to view the photographic images of the Product or its packaging, the description, the ingredients, the additional information required by law and the unit price.

3.2. The Products chosen by the Customer will be placed in a specific section (hereinafter referred to as the "Cart"). The description of the Products, together with one or more photographic images will be included in the Customer's Cart.

3.3. In consideration of the craftsmanship of the Products offered for sale, the Customer acknowledges that the image of the Product published on the Website may not exactly match that of the Product delivered to the Customer. Furthermore, despite Mami Louise S.r.l. constantly adopts measures to ensure that the photographs shown on the Website faithfully reproduce the original Products, some variations are always possible due to the technical characteristics and color resolution of the device used by the Customer. Consequently, Mami Louise S.r.l. will not be responsible for any differences in the graphic representations of the Products shown on the Website.

3.4. To view the selected Products and the total price of the purchase order, you need to access the Shopping Cart page. The Customer, before confirming his order proposal (hereinafter referred to as the "Order Proposal"), is required to verify the accuracy of the contents of the Cart and complete the purchase form according to the instructions provided on the Site Web.

3.5. LThe purchase procedure ends when the Customer selects the appropriate final order confirmation button (hereinafter referred to as the "Purchase Button"), thus validating their Order Proposal, which will be sent directly to Mami Louise Srl. After selecting the Purchase Button, the content of the Order Proposal can no longer be changed by the Customer.

3.6. At the end of the purchase procedure, the Customer should save or print the General Conditions of Sale.

3.7.The purchase procedure must be completed in full; otherwise, the Order Proposal cannot be sent to Mami Louise S.r.l..

3.8. Each Order Proposal and the Customer data required for the purchase will be archived by Mami Louise S.r.l. for the period of time and in compliance with the conditions established by current legislation. Any use of the data for purposes other than the purchase will be subject to a prior and express consent of the Customer, based on the conditions specified in the "Privacy Policy" published on the Website.

  1. . Conclusion of the contract

4.1. Following confirmation of the Order Proposal, the order is sent to Mami Louise S.r.l. to be fulfilled and cannot be further modified or canceled. The Order Proposal issued by the Customer will be taken over by Mami Louise S.r.l. only if the entire purchase procedure has been completed regularly, without any error being highlighted by the Website. After making the Order Proposal, the Customer will receive an email with which Mami Louise S.r.l. will communicate that it has received the Order Proposal. This email cannot be understood as acceptance of the Order Proposal. The acceptance of the Order Proposal by Mami Louise S.r.l. and the conclusion of the contract will take place in accordance with the provisions of point 4.2 below.

4.2. The contract stipulated between Mami Louise S.r.l. and the Customer must be considered concluded when the Customer receives a confirmation e-mail from Mami Louise S.r.l. (hereinafter referred to as "Confirmation Email"). The Confirmation Email will be sent to the address indicated by the Customer in the purchase form and will contain the confirmation and summary of the conditions of the purchase itself, such as: the description of the Product, including all relevant information on the same, the total price of the the order, including shipping costs, information on after-sales assistance services, on the existence of the right of withdrawal and on the relative methods of exercise..

4.3. Mami Louise S.r.l. reserves the right not to accept the Order Proposal issued by a Customer in the following cases: a) unavailability, even temporary, of the Products included in the Order Proposal; b) existence of a legal dispute between Mami Louise S.r.l. and the Customer relating to a previous order; c) if the Customer on previous occasions has committed violations of the General Conditions of Sale or has not fulfilled his obligations; d) if it emerges that the Customer purchases the Products for the purpose of reselling or transferring them for commercial or professional purposes. In the aforementioned hypotheses Mami Louise S.r.l. will notify the Customer by e-mail, within 3 (three) days from the date of actual receipt of the Order Proposal, of any cancellation of orders received. In this case, no Order Proposal shall be deemed accepted by Mami Louise S.r.l. and no contract must be considered concluded between Mami Louise S.r.l. and the Customer.


  1. Price and Method of Payment

5.1.The prices of all the Products offered for sale on the Website include VAT.

5.2. . These prices will be indicated in Euro (EUR).

5.3. The total amount of the price shown in the Cart includes shipping costs, which will be indicated separately. In any case, Mami Louise S.r.l. will ask for the Customer's express consent for any additional additional costs.

5.4.The prices published on the Website and shown on the Cart at the time of confirmation of the Order Proposal by selecting the Purchase Button by the Customer will be charged to the Customer, provided that the Products ordered are available at that time. Mami Louise S.r.l. reserves the right to change the prices of the Products offered for sale on the Website at any time and without notice. .

5.5. Mami Louise S.r.l. accepts only credit cards and other payment methods expressly indicated on the Website.

5.6. For the purpose of payment by credit card, the Customer confirms and guarantees to be the holder of the credit card used for the purchase and the correctness of all the data relating to it, entered during the purchase phase, such as: the number, the date expiration date and, if necessary, the security code. The transaction will be charged to the Customer only after: (i) the verification of the credit card details, (ii) the receipt of the debit authorization by the company issuing the credit card used by the Customer and (iii) the confirmation of the availability of the product by Mami Louise S.r.l. and in any case after the Order is ready to be fulfilled. Therefore, no charge will be made at the time of sending the Order Proposal.

5.7. For the purpose of payment through other payment service providers, the Customer confirms and guarantees that he is the owner of the account used for the purchase. The transaction will be charged to the Customer only after the latter has received the Confirmation Email from Mami Louise S.r.l. .

5.8. The shipment of the purchased Products will be made only after successful payment of the amount due by the Customer. In the event that, for any reason, the debit of the amounts owed by the Customer proves impossible, the sales process will be automatically canceled and the sale canceled, as per communication that will be sent to the Customer.

  1. Delivery

6.1. The Products will be shipped to the address indicated by the Customer in the Order Proposal. Upon delivery of the Products, the signature of the Customer or a designated person will be required.

6.2. For security reasons, Mami Louise S.r.l. will not give rise to the fulfillment of any order addressed to a PO box nor will it accept any order in which it is not possible to identify the individual recipient of the order and its address.

6.3. IThe Products sold on the Website can be purchased and delivered exclusively in the countries indicated above (article 1.3). Therefore, any Order Proposals with shipments to be made outside these countries will be automatically rejected during the order processing procedure.

6.4. LThe shipping costs will be expressly indicated, separately from any other cost or expense, at the conclusion of the procedure for completing the Order Proposal and prior to the Customer's selection of the Purchase Button.

6.5. In accordance with current legislation, the maximum term within which Mami Louise S.r.l. will have to deliver the purchased Products, except in cases of force majeure or unforeseeable circumstances, is 30 (thirty) days from the date of conclusion of the contract..

  1. Conformity of Products

7.1. At the time of delivery, the Products must be checked by the Customer in order to ascertain that they correspond to the Products ordered and that they do not show obvious defects or damage to the packaging. The legal guarantees of conformity provided for by current legislation are applicable to the sale of the Products.

  1. Withdrawal

8.1. The "customer" is informed that, in consideration of the perishable nature and deterioration of the products supplied by the "company", pursuant to art. 59 of the Consumer Code, the exercise of the right of withdrawal is excluded, resulting in the inapplicability of the provisions of Articles 52 and 58 of the same Code. In any case, the "company" reserves the right, without constraints and / or obligations of any kind, to evaluate at its discretion the admissibility of any requests for withdrawal.

8.2. To exercise the right of withdrawal, the Customer can send a communication by registered letter with return receipt to the following address: Mami Louise Srl, Via Pompeo Mariani 4, 20128 Milan, Italy, or to the email address info@mamilouise.com containing the indication of the order and the Product for which the Customer intends to exercise the right of withdrawal by specifying the email address and / or telephone number at which the Client Service can contact you.

8.3. If the notice of withdrawal has been exercised in accordance with the provisions of the General Conditions of Sale, Mami Louise S.r.l. will notify the Customer that it intends to proceed with the collection of the Products and the relative methods, without this entailing any charge towards the Customer. In the event that the withdrawal exercised by the Customer concerns the Products referred to in Article 8.7 or has not been exercised in accordance with the General Conditions of Sale, Mami Louise S.r.l. will send a specific communication to the Customer of refusal of the withdrawal and will not proceed with the re-credit of the price paid by the same. .

8.4. In the event that Mami Louise S.r.l. intends to collect the Products, the Customer undertakes to return the Products for which he has exercised the right of withdrawal without undue delay and, in any case, within 14 (fourteen) days from the date on which he communicated to Mami Louise S.r.l. your decision to withdraw from the contract.

8.5. The Products must be returned in the same state in which they were delivered. The Customer must therefore ensure that the Products are intact and complete, never opened or damaged in any way, and that they are returned in their original packaging. In consideration of the peculiarity of the Products, Mami Louise S.r.l. will check the packaging and condition of the individual returned Products, constituting the substantial integrity of the same essential requirement for exercising the right of withdrawal. In the event that the package is damaged, deteriorated or opened, Mami Louise S.r.l. will send a specific communication to the Customer and will not proceed with the re-credit of the price paid by the same.

8.6. The refund of the price of the returned and accepted Products will be made by Mami Louise S.r.l. without undue delay and in any case within 14 (fourteen) days from the date on which Mami Louise S.r.l. has become aware of the Customer's exercise of the right of withdrawal. Mami Louise S.r.l. in any case reserves the right to withhold the refund until the Product has been received and verified. The aforementioned refund will be made by crediting the amount paid by the Customer to be made with the same payment method used for the purchase, unless the Customer has expressly agreed otherwise and provided that he does not have to incur any costs as a result of the refund. Mami Louise S.r.l. will confirm to the Customer by e-mail the reimbursement of the price.

8.7.Without prejudice to the provisions of the previous articles, the right of withdrawal cannot be exercised by the Customer with reference to the following Products: 1. Sealed products, if opened by the Customer; 2. Products which by their nature are subject to perishable and / or alterability of their characteristics and whose return cannot be carried out without compromising their integrity and / or causing a deterioration in quality; 3. Personalized and / or tailor-made products for the Customer.

8.8. The return of Products pursuant to this article is permitted only in relation to purchases made on the Website.

  1. Limitation of Liability

9.1. Apart from cases of willful misconduct or gross negligence, Mami Louise S.r.l. will not be in any way liable to the Customer for indirect or consequential damages that may arise from the purchase of Products offered for sale on the Website.

9.2. Mami Louise S.r.l. disclaims any liability relating to the condition of the Products, as a result of improper and / or poor storage of the same by the Customer after delivery.

  1. Product quality and intellectual property rights

10.1. Mami Louise S.r.l. guarantees compliance with the quality standards of all Products offered for sale on the Website exclusively up to the time of delivery to the place indicated by the Customer.

10.2. The "Mami Louise" trademark as well as all the figurative and non-figurative trademarks and more generally all the other trademarks, illustrations, images and logos present on the Products on their packaging and / or packaging, which are subject to registration, are remain the exclusive property of Mami Louise Srl. Total or partial reproduction, modification, tampering and use of said trademarks, illustrations, images and logos, for any reason and on any medium, are strictly prohibited as per registered intellectual property. at the National Patent and Trademark Office (UIBM).

  1. Disputes

11.1. IThese General Conditions of Sale are governed by Italian law and will be interpreted on the basis of it, without prejudice to any other mandatory rule, more favorable to the Customer, applicable in the country of habitual residence of the Customer.

11.2. In the event of a dispute arising from the interpretation and / or application of these General Conditions of Sale, the Court of the place of domicile or residence of the Customer, if located in the territory of the Italian State, will have exclusive and binding jurisdiction. If the Customer's domicile or residence is located in a territory other than the Italian State, the Customer may, at his choice, appeal to the Court of his place of residence or domicile or the Court of Milan. Alternatively, the Customer may promote one of the out-of-court dispute settlement procedures provided for by current legislation. To this end, the Customer may use the online platform made available by the European Commission, which can be accessed through the website http://ec.europa.eu/odr..

  1. Contacts

12.1. For any further information, assistance or complaint relating to the Products, the Website or the purchase procedure, and for any other request for information and / or clarification regarding what is reported in these General Conditions of Sale, Customers may send a communication to the following email address: info@mamilouise.com or contact the Laboratory, Mami Louise Srl, Via Pompeo Mariani 6, 20128 Milan, Italy, or the mobile number +39 3428799782

Last updated: March 26, 2021

Cookie Policy

Definition and purpose

Cookies are small text files that the sites visited by users send to their terminals, where they are stored before being re-transmitted to the same sites on the next visit. The cookies of the so-called "Third parties" are, however, set by a website other than the one the user is visiting. This is because on each site there may be elements (images, maps, sounds, specific links to web pages of other domains, etc.) that reside on servers other than that of the site visited.

Cookies are used for different purposes: execution of computer authentication, session monitoring, storage of information on specific configurations regarding users who access the server, storage of preferences, etc.

The provision of 8 May 2014 of the Guarantor for the protection of personal data identifies two macro-categories of cookies: "technical" and "profiling".

"Technical" cookies

These are cookies that are used to browse or provide a service requested by the user. They are not used for other purposes and are normally installed directly by the website owner. Without the use of these cookies, some operations could not be carried out or would be more complex and / or less secure, such as home banking activities (viewing the account statement, wire transfers, bill payment, etc.), for such as cookies, which allow the identification of the user to be made and maintained during the session, are essential.

Technical cookies can be further divided into:

  • Navigation or session cookies, which guarantee the normal navigation and use of the website (allowing, for example, to make a purchase or authenticate to access restricted areas); Analytics cookies, similar to technical cookies when used directly by the site manager to collect information, in aggregate form, on the number of users and how they visit the site; Functionality cookies, which allow the user to navigate according to a series of selected criteria (for example, the language, the products selected for purchase) in order to improve the service provided.

"Profiling" cookies

These are cookies used to track the user's navigation on the network and create profiles on his tastes, habits, choices, etc. With these cookies, advertising messages can be transmitted to the user's terminal in line with the preferences already expressed by the same user while browsing online.


Use of cookies by this site

This site uses technical navigation, analytics and functionality cookies.

Other types of cookies or third-party tools that could make use of them

Some of the services listed below collect statistics in aggregate form and may not require the user's consent or may be managed directly by the Owner - depending on what is described - without the help of third parties.

If among the tools indicated below there are services managed by third parties, these could - in addition to what is specified and also without the knowledge of the Owner - perform user tracking activities. For detailed information on this, it is advisable to consult the privacy policies of the services listed.

Management and cancellation of cookies

In addition to what is indicated in this document, the user can manage preferences relating to cookies directly within their browser and prevent - for example - third parties from installing them. Through the browser preferences it is also possible to delete the Cookies installed in the past, including the Cookie in which the consent to the installation of Cookies by this site is eventually saved. It is important to note that by disabling all cookies, the functioning of this site could be compromised. The user can find information on how to manage cookies in his browser at the following addresses: Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Windows Explorer.

In the case of services provided by third parties, the user can also exercise their right to oppose the tracking by inquiring through the third party's privacy policy, via the opt out link if explicitly provided or by contacting the same directly.

Notwithstanding the foregoing, the Owner informs that the user can use Your Online Choices. Through this service it is possible to manage the tracking preferences of most advertising tools. The Owner, therefore, advises users to use this resource in addition to the information provided in this document.

Ownership of the treatment of cookies

Since the installation of third-party Cookies and other tracking systems through the services used within this site cannot be technically controlled by the Owner, any specific reference to Cookies and tracking systems installed by third parties is to be considered indicative. To obtain complete information, consult the privacy policy of any third party services listed in this document.

Given the objective complexity linked to the identification of technologies based on cookies and their very close integration with the functioning of the web, the user is invited to contact the owner if he wishes to receive any further information on the use of cookies and any uses of the same - for example by third parties - made through this site.

Further information on the treatment

Defense in court

The User's Personal Data may be used by the Owner in court or in the preparatory stages for its eventual establishment for the defense against abuse in the use of this Website or related Services by the User. The User declares to be aware that the Owner may be obliged to disclose the Data by order of the public authorities.

Specific information

At the request of the User, in addition to the information contained in this privacy policy, this Website may provide the User with additional and contextual information regarding specific Services, or the collection and processing of Personal Data.

System log and maintenance

For needs related to operation and maintenance, this Website and any third party services used by it may collect system logs, which are files that record the interactions and which may also contain Personal Data, such as the User IP address.

IInformation not contained in this policy

Further information in relation to the processing of Personal Data may be requested at any time from the Data Controller using the contact details.

Response to "Do Not Track" requests;

This Website does not support "Do Not Track" requests. To find out if any third-party services used support them, the User is invited to consult the respective privacy policies.

Changes to this privacy policy

Il Titolare del Trattamento si riserva il diritto di apportare modifiche allThe Data Controller reserves the right to make changes to this privacy policy at any time by informing Users on this page and, if possible, on this Website as well as, if technically and legally feasible, by sending a notification to Users through one of the contact details held by the Data Controller. Please therefore consult this page regularly, referring to the date of the last modification indicated at the bottom.

If the changes concern treatments whose legal basis is consent, the Data Controller will collect the User's consent again, if necessary.

Definitions and legal references

Personal Data (or Data)

Any information that, directly or indirectly, also in connection with any other information, including a personal identification number, makes a natural person identified or identifiable constitutes personal data.

Usage Data

This is the information collected automatically through this Website (including from third-party applications integrated into this Website), including: the IP addresses or domain names of the computers used by the User who connects with this Website, the addresses in URI (Uniform Resource Identifier) ​​notation, the time of the request, the method used to forward the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response from the server (successful, error, etc. .) the country of origin, the characteristics of the browser and operating system used by the visitor, the various temporal connotations of the visit (for example the time spent on each page) and the details of the itinerary followed within the Application, with particular reference to the sequence of the pages consulted, to the parameters relating to the operating system and the IT environment of the User.


The individual who uses this Website who, unless otherwise specified, coincides with the Data Subject.


The natural person to whom the Personal Data refers.

Data Processor (or Manager)

The natural person, legal person, public administration and any other body that processes personal data on behalf of the Data Controller, as set out in this privacy policy.

Data Controller (or Owner)

The natural or legal person, public authority, service or other body which, individually or together with others, determines the purposes and means of the processing of personal data and the tools adopted, including the security measures relating to the operation and use of this Website. The Data Controller, unless otherwise specified, is the owner of this Website.

This Website (or this Application)

The hardware or software tool through which the Personal Data of Users are collected and processed.


The Service provided by this Website as defined in the relative terms (if any) on this site / application.

European Union (or EU)

Unless otherwise specified, any reference to the European Union contained in this document is intended to be extended to all current member states of the European Union and the European Economic Area.


Small portion of data stored within the User's device.

Legal reference

This privacy statement is drawn up on the basis of multiple legislative systems, including articles. 13 and 14 of Regulation (EU) 2016/679.

Unless otherwise specified, this privacy policy applies exclusively to this Website.


Last updated: March 26, 2021